Refund & Returns

Retail orders

Contact us within 30 days of delivery to request a return. Items must be unused, undamaged and returned with their original packaging and all included parts.

How to request a return

Please contact us at andy@choizin.com before returning any item. Include your order number, the reason for the return and clear photos or videos where applicable. We will review the request and provide return instructions and the applicable return address.

Return shipping costs

• For change-of-mind returns, the customer is responsible for the return shipping cost.
• If an item is incorrect, damaged in transit or defective, please contact us first. After review, we may provide a replacement, partial refund or full refund, and may cover reasonable return shipping where applicable.
• Original shipping charges, import duties, taxes and customs fees are generally non-refundable unless the return is caused by our error or required by applicable law.

Custom and wholesale orders

Customized, made-to-order, OEM/ODM and wholesale products are normally non-refundable unless there is a confirmed production error, quality issue, shipping damage or incorrect item.

Refund timing

Approved refunds are issued after the returned item has been received and inspected. Refund timing may vary depending on your payment provider.